Faq
- ▪ Does my driver speak english?
- Yes all our drivers speak english.
- ▪ We are a group and intend to take a number of unplanned excursions, can you organise these for us?
- Yes, Diem Drive have a complete fleet of vehicles with tour guides available for its customers, for excursions to different places and with different themes: nature, history, wine&food, that cover the entire area.
- ▪ How to proceed for queries and reservations?
- Through our website, using our contact and reservation form you can ask for information regarding specific services for your travel needs, for tours and for Private Shore Excursions. With your reservation we kindly ask for complete details regarding your arrival or departure date/s and time/s plus your final destination also a cell phone number working in Italy eventually to contact you.
- ▪ How can we find our driver upon arrival?
- The driver will meet you at the airport immediately as you exit the international arrivals showing a board personalized with your name. With arrival into Train Station the driver will meet and greet you at the end of the train arrival platform towards the exit with your name on a meeting sign. If you will be on cruice ship, at the Ports of Naples, Sorrento, Salerno and Amalfi including all the ports of call around Italy, the driver will meet on the Pier, following disembarkation, showing a board personalized with your name.
- ▪ Do we need to tip your driver?
- Tip is not a custom obbligatory, but this is not a good reason for not tip the driver. A tip is offered as a sign of appreciation for good service. In many countries a tip of 10 to 20% is appreciated.
- ▪ How does your cancellation policy work?
- Cancellation advise that arrive within 6 days before arrival will not generate any penalty fee. Cancellation advise that arrives from 6 days to 3 days before arrival : the penalty fee will be equal to the 50% of total amount. Cancellation advise that arrives from 2 days to 1 day (or less) before the date of the service: the penalty fee will be equal to the total amount of the service. In case of no-show Di & M Drive will charge the total amount of your reservation on your credit card. Please note, you can cancel your reservation by email or by phone.
- ▪ What if the flight/train is delayed or connection missed?
- A supplement of 50%, of the original price, will be added on services with a delayed departure off over 3 hours or for flights/trains missed and transfers rescheduled on the day of travel. We will not be held liable for missed flights/trains, we will always leave resort in good time for your flight/train departure but we are not liable for traffic problems resulting in flights/trains missed.
- ▪ How to proceed to quickly book and pay a transfer with booking on line?
- Our booking on line system is really easy. You just need to click on "quick booking" button an fill in the form with name, e-mail, date of service, departure city, arrival city and number of passengers. Immediately the system will show you the rate of the service. Now click on "continue to the last step" and complete the form with other useful information. Going on, the system will show you "special offer" that you will be free to agree or not. At the bottom of the form there is the payment area, where you can complete your reservation using your credit card in safe way. Click on "book now" and your booking is complete. A message will be show immetiately and an e-mail will be sent to your addres to confirm an recap your reservation and eventual payment.
